Position: Head Customer Contact Centre
Job ID6071
Location: Lagos-Nigeria
Employment Type: Full Time – Permanent
Division Proposition
Work with Standard Bank and join a dynamic team of professionals proud to be voted the Best Bank in Africa for three years running. Our core values of service and innovation are at the heart of our business, and our global workforce benefits from our unique culture of empowerment and independence, enabling us to maintain competitive advantage in the world’s premier financial markets
Position Description
Oversee the implementation of the customer care and complaints management program and spearhead high quality and effective customer relations and service recovery through the roll out and management of a customer contact centre for the country. Responsible for the daily running and management of the Customer Contact Centre. Implementing innovative service initiatives through the centre.
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